Refund Policy
At tgfdesign, we stand behind the quality of our work and strive to deliver excellent service to our clients. However, we understand that there may be instances where a client is dissatisfied with our services, and in such cases, we offer a fair refund policy.
1. Website Development
- If a client is unsatisfied with the website development project within 7 days of the initial deployment, they may request a refund of 50% of the total project cost. After 7 days, no refunds will be issued for website development projects.
- Refunds will not be granted for website maintenance, hosting, or domain registration services.
2. Graphic Design Services
- For graphic design projects, clients have 3 business days from the date of final design delivery to request a refund. If a refund is requested within this timeframe, a 75% refund of the project cost will be issued.
- After 3 business days, no refunds will be granted for graphic design services.
3. Refund Procedure
- To request a refund, clients must submit their request through our contact form or email austin@tgfdesign.io, clearly stating the reason for the refund and providing any relevant details.
- Refunds will be processed within 5-7 business days of the approved refund request.
- Refunds will be issued using the original payment method.
4. PSD Templates
- All PSD template purchases are final and non-refundable due to the digital nature of the product.
- Upon successful payment and delivery of the PSD template file, no refunds will be issued.
- We ensure the quality and usability of all PSD templates before making them available for purchase.
- If you experience technical issues accessing your purchased template, please contact our support team at austin@tgfdesign.io for assistance.
Please note that refunds will not be granted for projects that have been completed and delivered according to the agreed-upon specifications and requirements. Additionally, any refund requests made after the specified timeframes will not be considered.
If you have any further questions or concerns regarding our refund policy, please don’t hesitate to contact us.